Trippas White Group Pty Ltd (ACN: 119 225 026) (hereinafter referred to as “the Company,” “we,” “our,” or “us”) is committed to rotecting and respecting the privacy of our clients, customers, and website users. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information, in compliance with the Australian Privacy Act 1988, and any other applicable laws.
Introduction
This Privacy Policy applies to all personal information collected by the Company while providing catering services, managing client relationships, and operating our website and digital platforms. We understand the importance of safeguarding your personal data, your interest in how we use your personal information and wish to clarify our policies and practices.
Definition of Personal Information
“Personal information” refers to any details or opinions that can reasonably identify you, whether true or recorded in any medium which include:
- Personal data such as your name, address, and email.
- Details related to your business if you are affiliated with a client organization.
- Feedback, contest entries, and user-generated content.
- Information regarding your website usage.
Data Collection
We may collect or generate personal information about you, along with additional non-identifying information.
Data is collected in following ways:
- Information You Submit: Your personal details may come from various sources including correspondence, forms, social media interactions, or in-person visits. This encompasses registrations, inquiries, and reservations for our services.
- Web Interaction: When you visit our websites, your browser may automatically share personal and other data, such as server information, web activity records, geolocation data, cookies, and details you enter in forms. Cookies collect data about your browsing habits on our website, enhancing your experience; however, you can manage your cookie preferences through your browser settings. Our website may feature links to external sites not governed by this Privacy Policy. Your use of these sites will be subject to their respective privacy practices.
- Video Monitoring: To ensure safety at some venues, we employ continuous video surveillance. Recorded footage is stored for a period of 28 days unless needed for investigations.
- Information from Third Parties: We might receive personal data from third parties for inquiries or bookings made on your behalf, including social media references.
Use of Collected information
We use the personal information collected for the following purposes:
- Client Communications: To respond to inquiries, provide quotes, manage contracts, and update clients on relevant business operations.
- Billing and Payments: To process financial transactions and ensure proper billing for services provided.
- Marketing Communications: To send clients newsletters, promotions, and event invitations if they have opted into such communications.
- Website Improvement: To analyse and improve the performance and functionality of our website and online platforms.
- Legal Compliance: To comply with legal obligations and industry standards.
Data Sharing and Disclosure
We respect the confidentiality of your data and only disclose personal information under the following circumstances:
- Service Providers: We may share information with third-party service providers (such as payment processors, delivery partners, IT support, and cloud hosting) who help us fulfill orders and provide services. These providers are bound by contractual obligations to ensure the confidentiality and security of your data.
- Legal Compliance: We may disclose personal information if required by law or in response to a valid request by government or law enforcement agencies.
- Business Transfers: In the event of a merger, acquisition, or asset sale, we may transfer personal data to the relevant parties under a confidentiality agreement.
Data Security
The Company takes the security of your personal data seriously and implements a range of technical and organisational measures. We store your Personal Information electronically on cloud systems located in Australia. To safeguard this information against unauthorised access, loss, misuse, or alteration, we employ a variety of security measures and encryption protocols.
Retention of Personal Data
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. The length of time we retain data may vary based on the type of data and the legal obligations to which we are subject.
Client Rights
You have the following rights in relation to the personal data we hold about you:
- Right of Access: You can request access to your personal information and ask how it is being processed.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal information.
- Right to Erasure: You can request that we delete your personal data when it is no longer necessary for the purpose for which it was collected, or if you withdraw your consent.
- Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
- Right to Data Portability: Where technically feasible, you can request to receive your personal data in a structured, commonly used, and machine-readable format and have it transferred to another data controller.
- Right to Object: You have the right to object to the processing of your personal data in certain situations, such as for direct marketing purposes.
To exercise any of these rights, please contact us at the details provided below.
Compliance with Privacy Laws
We adhere to Australian privacy regulations, including the Australian Privacy Principles in the Privacy Act 1988.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When changes are made, we will notify clients through appropriate channels, such as our website or email communication.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Trippas White Group Pty Ltd
Level 7, 160 Sussex Street, Sydney NSW 2000
enquiries@trippaswhitegroup.com.au
+61 2 8023 7600
By continuing to use our services or website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein.
Should any employee require clarification regarding any aspect of this policy and its application, please contact your manager or the People & Culture department.
We sincerely appreciate your cooperation in maintaining these standards.
Trippas White Group reserves the right to amend or replace this policy at any time.
Kevin Zajax
Chief Executive Officer